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Misys eScript
Frequently Asked Questions

 
  • What is Misys eScript?
    Misys eScript is an innovative electronic prescribing service brought to you through a partnership between Misys Healthcare Systems and InstantDx. Misys eScript enables physicians to send prescriptions and refills to pharmacies in seconds. Misys eScript eliminates time-consuming phone calls and faxes between physicians and pharmacies, while improving patient safety, compliance and practice efficiency.
     
  • How easy is it to use Misys eScript?
    The Misys eScript service is extremely intuitive and user-friendly. The service is available on any web-capable device, including smart cell phones, wireless PDAs and desktop PCs. You could be sending prescriptions within an hour of signing up. 
      
  • How does it work on my PC?
    Through the Misys eScript website (
    www.misysescript.com). You simply log on and then follow the prompts.
     
  • Does Misys eScript integrate with Misys PM / Misys Tiger and Misys Vision?
    Yes it does. Via a real-time standard HL/7 interface, patient demographic information is shared with Misys eScript. This ensures accuracy of the patient data as well reducing data entry time for you and your staff. 
     
  • Is there more work for my staff?
    No. Current users are saving upwards of 10 minutes per prescription, and some offices are saving 2-6 hours per day. 
     
  • Are there any restrictions to using Misys eScript ?
    You may use Misys eScript to send prescriptions to ANY pharmacy, with ANY web-enabled device, at ANY time, from ANY where.
     
  • Can Misys eScript be accessed and submitted via a website or PDA?
    You or your staff can access and use Misys eScript from your PC, laptop or handheld computer, as long as it has the ability to connect to the Internet. 
     
  • Can my nurse or assistant use the service on my behalf?
    With your permission, yes. They will have their individual usernames and passwords. Each staff member can also be assigned one of many security levels (read-only, queue for approval, administrative only or full privileges). 
     
  • How secure is the service in terms of patient-data privacy?
    All data is 128-bit SSL encrypted, and the web site is secure. Patient data or physician data will not be revealed. 
     
  • How does the prescription get transmitted to the pharmacy?
    Prescriptions are transmitted to the desired pharmacy (Misys eScript has over 72,000 pharmacies in its database) electronically or via fax. Physicians and their staff no longer have to call the pharmacy, or feed their office fax machines since Misys eScript handles this for you. 
     
  • How do I reach Misys eScript Customer Service or Technical Service?
    Please call toll-free 800-576-0526, M-F 8:00 am - 8:00 pm EST, and our staff will be happy to assist you. After 8:00 pm, Misys eScript is reachable via an answering service and an Misys eScript representative will call you back.