Take a look at what Misys Healthcare Systems' clients are saying about Operational Services Division's (OSD) hands-on practice management consulting.
Our practice has been a faithful Misys user for over ten years. Over the years, we have developed our own quirks and shortcuts. Our files have grown as new people joined us and learned from those before them. I didn't realize what this hand-me-down system of training can do to a computer system over time. We were billing and collecting right along and our receipts always kept up with industry standards...until...HIPAA!!!
We took a nose dive when it became painfully obvious that our old habits were not going to work with the new standards. We called Misys and they sent us our savior, Bo Webber, with Misys' OSD team. Bo sat down with us and went through everything! We looked at, discussed and updated master files, insurance files, and files I didn't even know existed. He pointed out short cuts, techniques and new reports to run that are greatly affecting our bottom line.
When Bo left, we had a long to do list and the work we did after he was gone was the most productive we have ever done. His consulting services were invaluable to me. Our insurance team is energized and excited to see what Misys can really do that we were unaware of (or had forgotten over time). The day we spent with Bo was well worth it's cost. As a mater of fact, we have already scheduled another visit with him and will probably set up regular, yearly follow-ups.
Traci Briggs
Office Manager
Heritage Family Physicians
We were very impressed with the onsite OSD option and took advantage of the "private lessons" which we believe were much more time and cost effective than having our staff go elsewhere to receive general training. Working with our own patient data and system made improvements go much faster than we would have anticipated.
Our AR went from approx $260,000 to $79,000 with fixes initiated in just a two-day visit onsite by Chuck, our Misys OSD representative. We had an employee who was not using the system correctly and we would not have even known that had we not had an onsite consultation. In retrospect, and in my opinion from recent experiences, companies should be proactive and use the onsite OSD visits to assure that current employees are using the system to the practice's best advantage.
Training on how to bill correctly and how to use the Misys reports has made a significant difference in the time spent on this important business process. Working with Misys to learn how to best use the reporting features available is great because the Misys consultants are experienced enough to know exactly what is wrong and how to fix it. This eliminates phone tag time. We have been able to increase revenue by improving the billing process, in general.
Ruth Rankin
Barb, I would like to thank you immensely for the time you spent with us last week. Your Operational Services visit left us with a better understanding of the Misys Tiger practice management system and how to make it work for us. We now have a better understanding of the aged outstanding claims report, which, will result in cash flow improvement. The collections staff will work more efficiently now and the turnaround time for denied claims with shorten. In addition, your review on EDI transmission/HIPAA compliance will increase productivity and has resulted in more "clean" claims and less returns/rejections.
We also are now aware of the fact that we can save reports to Microsoft Excel on our computers which will prove extremely helpful to the practice. It will result in saving my staff's time with working reports, which will be more productive in other areas. Overall, I would like to say that we are anxiously awaiting your return in July/August and would wait weeks if we had to in order to make sure you are our trainer.
Alexis Cancel
Finance Manager
The benefits we saw were immediate as James, our OSD representative, not only addressed basic computer issues but at the same time he was able to share insights to our problems based on his experience in practice management and also seeing how other offices attack the same problems/issues that we are experiencing.
Mike Burling
Amelia Institute of Cardiology and Medicine PA
Fernandina Beach, Florida
