The Operational Services Division (OSD) provides your healthcare organization with on-site business consulting services and specialized training at all levels of your operation. The OSD also performs operational assessments that are intended to provide you with a better understanding of your current financials and to offer other practice management suggestions on how you can improve cash flow and make your workflow more efficient.
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Following are some of the services offered by our team of senior OSD analysts:
Revenue Enhancements
• Collection processes – Design, development and implementation of insurance and patient collection processes within the Misys Tiger or Misys PM practice management systems for enhanced efficiency.
• Practice Management System consultation – An evaluation and analysis of how your staff is using your Misys practice management system. We will address front desk operations, reporting, insurance, and billing policies and procedures.
• Accounts receivable analysis – A detailed analysis of your accounts receivable (A/R) practices. We run key reports and help you learn how to use the information to identify financial trends in your practice. We also make practice management recommendations for increased productivity, improved cash flow and reduction to days in A/R.
• Data quality review – An in-depth review of your data to find problems that are preventing normal billing activity. We will outline routine review steps and corrective action, which will result in cleaner data and reduced claims rejections and errors.
Productivity Improvements
• Product utilization review – An in-depth analysis of one or more aspects of your business operations as it relates to Misys Tiger and/or Misys PM. Our experienced analysts review the features of your practice management system to determine if they are being used to your advantage.
• Parameter and master file review – A complete review and discussion of the critical practice management parameters and master files. Our practice management analysts will discuss necessary changes and work with you to develop a plan to implement them.
• Operational assessment – A review of your healthcare practice's operations – staffing, workflow, follow-up and billing compliance issues. Our analysts will examine your workflow and processes, looking for areas of improvement. We will also assist you in establishing goals for future implementations.
• Educational assessment – An assessment of how existing Misys users may improve their knowledge and design training strategies for new staff, focusing on the unique needs of different job responsibilities.
